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Customer Experience Manager Optus at Nokia

Tiruporur, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telecom Service Delivery, Technology Management, Network Domains, Service Operations, Incident Management, Problem Management, Change Management, SLA Governance, KPI Governance, Customer Relationship Management, Stakeholder Management, Project Management, Leadership, Cost Management, Financial Management, Conflict Management

Industry

Telecommunications

Description

Customer Experience Manager will be an interface to Region assuring the delivery of MS. The incumbent will work closely with Stream to fulfil Nokia contractual obligations as per the cost baseline and resources requirements while ensuring the highest customer satisfaction and readiness for the growth strategy. Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia [https://www.nokia.com/careers/life-at-nokia/]. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia [https://www.nokia.com/careers/#recruitment-process].

Responsibilities

The Customer Experience Manager is responsible for the delivery, KPIs, SLAs, scope, and costs of remotely delivered services. They act as the primary interface between the region and the Global Service Delivery team to ensure contractual obligations and customer satisfaction.