Customer Experience Manager at Payoneer

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Voice Of Customer, Data Analysis, Presentation Skills, Interpersonal Skills, Teamwork, People Management, Influencing Skills, Organizational Skills, Attention To Detail, Multitasking, Service Orientation, Motivation, Accountability, Fast-Paced Learning

Industry

Financial Services

Description

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Customer Experience Manager Role summary-This senior role is responsible for building end to end solution to collect, quantify, measure, and summarize the voice of customers from different channels including contact centers, client service, online and others. Meanwhile, the person needs to deliver high quality VOC readout to senior mgmt team with clear insights, numbers, and actions for improvement on a routine basis and event-basis. Location-Shanghai On-site Full-time What you’ll do Design end to end process and platform for customer voice collection Analyze voice of customers to generate clear insights, and able to propose meaningful actions to address the major comments/concerns from the customer Deliver China VOC readout both routinely and needs-basis, able to present the readout to senior mgmt team Maintain close and strong partnership with sales, marketing, and Ops team for VOC alignment Who you are Motivated self-starter who can learn quickly in a fast-paced environment Service-oriented mindset and understand client service and operations Passionate and committed professional with excellent interpersonal skills Strong work ethic and accountability Great team player who cares and willing to help other colleagues Strong people management skills Strong influencing skills internally & externally Solid organizational skills including attention to detail and multitasking skills Strong analysis and presentation skills Able to work in China #LI-DW1 #LI-Onsite The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Responsibilities

The Customer Experience Manager is responsible for building an end-to-end solution to collect and analyze the voice of customers from various channels. This role involves delivering high-quality VOC readouts to senior management with actionable insights for improvement.