QUALIFICATIONS:

• 5 years’ management experience in general aviation or a transferable industry
• Bachelor’s degree or equivalent experience
• Strong operational knowledge
• Effective verbal and written communication skills
• Strong interpersonal skills
• Strong skills developing direct reports, delegating, and building effective teams
• Strong organization, process, and time management skills
• Good working knowledge of MS Word and MS Excel
• Valid driver’s license
• May be required to work nights, weekends, special events and travel as needed

PHYSICAL REQUIREMENTS:

• Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions
• May be required to work overtime, nights, weekends

• Customer Relationship Manager
• Build and maintain strong, lasting relationships based on trust and value alignment
• Serve as a customer point of contact: anticipating needs, resolving issues, removing barriers between Line Service and Customer Service and escalating issues to the General Manager as needed
• Develop strategies in conjunction with the General Manager to improve the customer experience
• Conduct regular meetings with existing base and transient customers to identify unmet needs, opportunities to expand the business, and determine customer satisfaction levels
• Business Growth & New Business Development
• Identify upselling and new business opportunities through data analysis and customer feedback
• Convert qualified leads for hangar and transient customers into new business and added revenues
• Assist and join the GM in representing the base at business functions to promote organic growth and develop relationships with key stakeholders (existing customers, potential customers, the airport, etc.)
• Network with other company locations to share ideas and information on customers
• Customer Service Hiring and Training
• Participate in the interviewing of new Customer Service Representatives
• Responsible for training new Customer Service Representatives
• Assist and mentor Customer Service Supervisor/Managers as needed
• Other duties as assigned by the General Manager