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Customer Experience Manager at SELECTED RECRUITMENT

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 27

Salary

45000.0

Posted On

03 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Transportation & Logistics

Description

Lead and manage the Client Services team, ensuring consistently high standards across all client interactions.
Monitor team performance against KPIs, service standards and operational targets.
Oversee the end-to-end client journey and ensure a seamless, positive client experience.
Manage client and operational escalations, ensuring timely resolution and appropriate follow-up.
Develop and continuously improve service delivery processes, SOPs and internal guidelines.
Collaborate closely with internal teams and external stakeholders to ensure seamless service delivery.
Analyse client feedback, service trends and operational performance to identify opportunities for improvement.

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Responsibilities

Lead and manage the Client Services team, ensuring consistently high standards across all client interactions.
Monitor team performance against KPIs, service standards and operational targets.
Oversee the end-to-end client journey and ensure a seamless, positive client experience.
Manage client and operational escalations, ensuring timely resolution and appropriate follow-up.
Develop and continuously improve service delivery processes, SOPs and internal guidelines.
Collaborate closely with internal teams and external stakeholders to ensure seamless service delivery.
Analyse client feedback, service trends and operational performance to identify opportunities for improvement.