Customer Experience Manager at Stars and Strikes

Dacula, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Guest Service, Restaurant Operations, Team Leadership, Hiring, Training, Coaching, Scheduling, Evaluating, Safety Requirements, Bar Management, Organizational Skills, Communication, Problem Solving, Hospitality, Food & Beverage

Industry

Entertainment Providers

Description

Stars and Strikes Family Entertainment Center is seeking an experienced Customer Experience Manager who is ready to be part of a high volume, fast-paced restaurant in a growing company. As the Customer Experience Manager, you will be responsible for the restaurant, bar, and lane service, ensuring that we exceed our guest's expectations while delivering an exceptional product. The ideal candidate is an outgoing, energetic individual with a passion for guest service and an exceptional knowledge of restaurant operations. What we’re looking for: 1-2 years of management experience Experience in Hospitality and/or Food & Beverage is a plus Must able to work weekends and holidays Responsibilities: Create an exciting and fun atmosphere to ensure a great experience for our guests and team Assist in hiring, training, coaching, developing, scheduling, and evaluating servers and bartenders Adhering to core standards, HR policies, training, safety requirements Lead and manage the FOH staff and oversee all FOH operations Have a thorough knowledge of our restaurant & menus Ensure the smooth and efficient operation of the bar Maintain an organized workspace Why join our team? With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company We are a family-owned business and consider our team members part of our family We encourage team members to continue their training by providing online resources We provide opportunities for all team members to give back to the community We encourage team members to have fun while they work We work together as a team and succeed as a team Perks We Offer: Health & 401k Benefits Paid-Time off Bonuses Free bowling, laser tag & gameplay! Monthly rewards Company-wide contests Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events. Stars and Strikes is an Equal Opportunity Employer.

Responsibilities

The Customer Experience Manager will create an exciting atmosphere to ensure a great experience for guests and team members. They will lead and manage the front-of-house staff and oversee all front-of-house operations.