CUSTOMER EXPERIENCE MANAGER

• 508271
• Melbourne (Kulin Nation), VIC, Australia
• Marketing & Communications
• Sales
• Full Time - Permanent
  Love sport? Love people? From race days to footy finals, our Customer Experience Team is in the thick of it — hosting, connecting, and growing relationships with our most valued customers. You’ll re-engage lapsed players, sign up new ones, and deliver experiences they’ll never forget. If you’re confident, outgoing and thrive on live sport and racing, this is your chance to step into one of the most exciting customer roles in wagering.

DRIVE GROWTH, BUILD RELATIONSHIPS, DELIVER EXPERIENCES

Do you love sport, thrive on people, and get a kick out of making connections? We’re looking for a Customer Experience Manager to join our Customer Experience Team — someone confident, outgoing and ready to take ownership of some of our most valued customer relationships.
If you’ve got the energy to approach new people, the drive to grow connections, and the passion to deliver unforgettable experiences at the biggest racing and sporting events, this is your chance to make your mark.

• Build and grow your customer book — nurture relationships, re-engage lapsed accounts, and identify rising customers.
• Get out there — from the racetrack to the pub, you’ll meet people, talk TAB, and bring them into the experience.
• Host the best days — race meets, footy finals, corporate suites — you’ll be on the ground making sure customers feel looked after.
• Work collaboratively with Retail, Events and Customer teams to convert leads, host customers, and bring the brand to life
• Be their go-to — the trusted contact who solves problems, answers questions, and keeps them engaged with the brand.
• Own the relationship — become the trusted point of contact, solving problems, providing support and driving loyalty