§ Managed daily ward-level support operations across nursing, admin, portering, and facilities teams, ensuring uninterrupted service delivery in a high-pressure clinical environment

§ Acted as first escalation point in absence of senior leadership, handling operational issues, HR escalations, and shift reporting across multi-disciplinary teams

§ Maintained full compliance (100%) with NHS governance frameworks including health & safety, COSHH, and infection control standards

§ Optimised inventory handling and stock rotation processes, reducing operational waste and improving supply availability

§ Coordinated service delivery across 20+ team members, ensuring SLA adherence and real-time issue resolution

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