Customer Experience Manager at Teads Ltd

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Campaign Management, Digital Media, Programmatic Advertising, Time Management, Problem Solving, Communication, Data Analysis, Client Relations, Collaboration, Attention to Detail, Performance Optimization, Stakeholder Engagement, Knowledge Sharing, Revenue Generation, Japanese Fluency

Industry

Advertising Services

Description

About Teads Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 30+ countries. For more information, visit www.teads.com. About the opportunity Teads is seeking a detail-oriented Customer Experience Manager, based in Tokyo, Japan, to be part of a team responsible for the set-up, optimisation, performance and general stewardship of advertising campaigns. In this role, you’ll act as a critical link between our clients and internal teams, ensuring the seamless setup, execution, optimisation, and performance of advertising campaigns across both self-serve and managed service models. You’ll be at the heart of our campaign operations, proactively guiding clients through the post-sale journey, enhancing campaign success, and driving incremental revenue opportunities while collaborating closely with cross-functional teams. Ideal for fresh graduates who are currently looking to kick start their career within the advertising technology industry. What will you do Activation and Delivery Self-Serve campaigns management Assist in onboarding of customers to our self-service buying platform or DSP. Be the lead point of contact for all client communication post-sale. Lead preparation for campaign activation through clear and concise communication efforts with clients. Oversee post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis. Analyze performance data to highlight key trends. Plan and execute multiple incremental revenue prospecting plans each quarter. Help internal staff development through consistent and thorough knowledge sharing exercises. Managed Service campaign management Set up the campaign via our buying platform Monitor the campaign pacing, performance, and make optimization to achieve the client KPI Communicate with client proactively in terms of campaign performance and work on the incremental revenue generation and post campaign analysis Plan and execute the end of campaign report presentation for Key clients Help checking internal team's campaign set up, changes to ensure no mistakes on the campaign management across the team About You A minimum of 3+ years of relevant work experience at a Japanese digital media agency, DSP or AdTech company Vast digital media industry knowledge and vested passion in understanding how trends impact day-to-day work, such as, but not limited to: Programmatic Advertising (Branding & Performance, Header Bidding and OpenRTB Protocol etc Has a proven track record of exceptional time management – effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker Is adept at navigating the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.) Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders Takes a collaborative approach to their work; understands the limitations of their own perspective and works hard to understand the interests/perspectives of others Fluency in Japanese at a native or equivalent professional level is required Life at Teads At Teads, we don’t just offer new roles - we blend creativity, technology, and data to shape the future of media. You’ll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies. As a Teadster, you’ll play a critical role in shaping our future success in the region. Here’s why Teads stands out: We've merged two open internet category leaders—Outbrain and Teads—to create the ‘new’ Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web. As part of our team, you’ll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning. Teads is committed to your success, offering the support, tools, and development opportunities you need to excel in your role. Our company culture is welcoming, dynamic, diverse, global, and built on top performance. Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment. Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.

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Responsibilities

The Customer Experience Manager will oversee the setup, optimization, and performance of advertising campaigns, acting as a liaison between clients and internal teams. This role involves managing both self-serve and managed service models to enhance campaign success and drive revenue opportunities.