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Customer Experience Manager at The Great Escape Room
, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

55000.0

Posted On

14 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Leadership, Operations Management, Community Engagement, Relationship Building, Staff Scheduling, Marketing, Social Media Management, Problem Solving, Event Management

Industry

Entertainment

Description
We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive entertainment, and a strong focus on driving business growth within the local community. The ideal candidate must be available to work evenings and weekends, as our primary business hours are Wednesday–Sunday. We offer a dynamic, hands-on environment that fosters teamwork, creativity, and growth opportunities. Responsibilities: Oversee daily operations to ensure a smooth, safe, and high-quality guest experience Drive bookings and revenue through local outreach, partnerships, marketing efforts, and community engagement Manage staff schedules and support team members during live guest experiences, including stepping in when needed Handle customer inquiries, group events, and corporate bookings while delivering excellent guest service Build community relationships, support basic marketing/social media efforts, and track key performance metrics Maintain strong leadership on-site, ensuring smooth operations and consistent team performance Qualifications: Experience in customer service, hospitality, entertainment, operations, or a similar guest-facing role Strong leadership, communication, and relationship-building skills Ability to work in a fast-paced, interactive environment and solve problems under pressure Comfortable supporting marketing, outreach, and community engagement efforts Flexible availability, including evenings and weekends Pay: Starting at $55,000 annually PTO Only qualified candidates will be contacted for an interview.
Responsibilities
Oversee daily operations at the Arlington location to ensure a high-quality guest experience and safe environment. Drive business growth through local outreach, partnerships, and the management of staff and corporate bookings.