Customer Experience Manager

at  The Home Depot Canada

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Customer Experience Manager
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs will communicate priorities and ensure daily task are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.

MINIMUM REQUIREMENTS:

Must be 18 years or older
Must be legally permitted to work in the Canada
Ability to work a flexible schedule
3 Years of Relevant Work Experience

PREFERRED QUALIFICATIONS:

Whole store management
Big box retail experience
Home improvement industry experienc