Customer Experience Manager

at  Volvo Group

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Are you a hands-on, strategic colleague who thrives on working with customer experience management? Do you excel at translating strategies into impactful, real-world execution? If so, Volvo Trucks has an exciting opportunity for you!
We are seeking an experienced and dynamic Customer Experience Manager to drive the customer experience strategy and lead initiatives that drive customer loyalty and engagement.
This role supports Volvo Trucks Europe and International Sales Areas and is ideal for a dynamic individual who can balance high-level strategic vision with hands-on execution.

CURIOUS AND WANT TO KNOW MORE? PLEASE CONTACT ME!

Kristin Signert, Customer Experience Director, +46 739029174.
Last application date: February 9, 2025.
We value your data privacy and therefore do not accept applications via mail.

WHO WE ARE AND WHAT WE BELIEVE IN

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in

• Develop and execute on the customer experience strategy aligned with organizational goals.
• Lead customer journey mapping initiatives to identify pain points and opportunities for improvement.
• Drive data analysis and insights to continuously refine customer experience approaches.
• Oversee training programs to empower employees and network members with CX tools and knowledge.
• Collaborate with stakeholders to integrate customer experience practices into marketing, operations, IT, and customer service functions.
• Champion change management efforts to align teams and processes with the strategy and roadmap.
• Monitor and evaluate customer experience metrics, reporting progress to key stakeholders.
• Stay informed on trends, emerging technologies and capabilities to develop the way of working with customer experience.