BE PART OF A SUCCESSFUL - TEAM THAT SUPPORTS EACH OTHER!

We’re looking for a Customer Experience & Medical Office Coordinator to join our successful and dynamic team in Surrey, BC. This role is perfect for someone passionate about delivering exceptional patient care, thrives in a collaborative environment, and enjoys making a real difference within the clinic.

EXPERIENCE:

• A background in medical office administration or customer-facing roles, especially in physiotherapy clinics, is a plus.

SKILLS:

• Phone Skills: Professional and friendly phone etiquette is key to positive patient communication.
• Microsoft Office Suite: Proficiency in Office tools (Word, Excel, Outlook) to handle schedules, patient communications, and documentation.
• Excel: Comfortable using Excel to track data, manage patient appointments, and generate reports.
• Digital Systems: Experience with EMR systems and the ability to adapt quickly to new digital tools and software.

• Patient Engagement & Retention: Connect with patients through personalized communication, ensure high satisfaction, and re-engage patients who’ve dropped off.
• Front Desk & Office Support: Provide a welcoming atmosphere for patients, manage scheduling, and maintain accurate EMR records.
• Team Collaboration: Work closely with colleagues to promote new initiatives and continuously improve patient care.