Customer Experience Member at Blessinger Legal

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

7.0

Posted On

01 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Multitasking, Microsoft Office, Google Workspace, Call Handling, Client Records, Bilingual, INSZoom, Docketwise

Industry

Legal Services

Description

Customer Experience Representative Company: Blessinger Legal PLLC Job Title: Customer Experience Member Department: Customer Experience Reports to: CSE Supervisor Status: Full Time, Exempt Compensation & Schedule Rate: $6 – $7 per hour Employment Type: Full-Time Position Purpose The Customer Experience Representative serves as the first point of contact for clients seeking assistance with the company’s services. This role is responsible for managing inquiries across multiple channels, maintaining accurate client records, and ensuring a high level of client satisfaction through professional and timely support. Primary Responsibilities Ensure a positive, professional, and efficient client service experience Manage client inquiries via phone, email, chat, SMS, and social media Handle inbound and outbound calls; log and classify calls (e.g., transfer, inquiry, follow-up) Address client concerns and escalate complex issues to the appropriate department Provide accurate information about services and general assistance Proactively follow up with clients on ongoing cases or requests Maintain and update client records and documentation Identify potential service issues and initiate proactive solutions Stay updated on company policies, procedures, and service trends Recommend improvements based on client feedback Perform administrative or support tasks during low call volume (e.g., contacting attorneys regarding cases) Performance Expectations Handle multiple calls when needed (typically up to 3 simultaneously) Maintain strong call handling efficiency (AHT awareness) Preferred Qualifications Previous experience as a customer service representative Fluency in English and Spanish Familiarity with INSZoom or Docketwise Basic Requirements At least 1 year experience as a receptionist in a US-based company Prior experience in customer service and/or calling roles Strong English communication skills (verbal and written) Experience handling inbound and outbound calls Familiarity with logging calls and categorizing interactions Proficiency in Microsoft Office and Google Workspace Ability to multitask and manage multiple client interactions simultaneously Strong problem-solving and interpersonal skills Ability to work proactively and independently

Responsibilities

The Customer Experience Representative serves as the first point of contact for clients, managing inquiries across multiple channels and ensuring high client satisfaction. Responsibilities include handling calls, addressing client concerns, maintaining records, and recommending service improvements.