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Customer Experience Officer - Banking at VAM Systems
Sharjah, Sharjah, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Experience, Complaints Handling, Quality Assurance, Reporting, Documentation, Data Entry, System Updates, Monitoring, Coordination, Communication Skills, Multitasking, Pressure Management, Process Improvement, Banking Experience, MENA Market Knowledge, Bilingual

Industry

IT Services and IT Consulting

Description
Qualifications We are currently looking Customer Experience Officer for our UAE operations with the following terms & conditions. Job Purpose: To provide end-to-end operational and administrative support for the Customer Experience Department by executing manual, process-driven tasks related to complaints handling, quality assurance, reporting, and documentation. The role ensures accurate data entry, system updates, monitoring, and coordination across multiple channels to maintain compliance and enhance efficiency. Minimum Qualification & Experience • A minimum of 2 years’ experience in a similar role. • Outstanding written and verbal communication skills. • Must be able to multitask and work well under pressure. • Banking experience desirable. • Knowledge of the local and MENA markets is desirable. • Areas of Competency • Excellent oral and written skills in English and Arabic is a mandate for this position. • Experience in delivering customer journeys process improvement initiatives in Banks or Financial sector. Areas of Competency • Excellent oral and written skills in English and Arabic is a mandate for this position. • Experience in delivering customer journeys process improvement initiatives in Banks or Financial sector. Joining time frame: 2 weeks (maximum 1 month)
Responsibilities
The Customer Experience Officer will provide operational and administrative support for the Customer Experience Department, focusing on complaints handling, quality assurance, and reporting. This role involves ensuring accurate data entry and system updates while coordinating across multiple channels to maintain compliance and enhance efficiency.