Customer Experience Officer (PH) at Blacksire

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relations, Interactive Communication, Problem-Solving, Microsoft Office, CRM Systems, English, Tagalog, Interpersonal Skills, Service Orientation

Industry

IT Services and IT Consulting

Description

Company Description At Blacksire, we are dedicated to staying ahead of the curve and pushing the boundaries of digital solutions. As a top-tier Business Process Outsourcing (BPO) hub, we offer end-to-end innovations with a diverse range of services, including Software Development, Call Centre Operations, Game Development, and Digital Marketing. Rooted in the core of the dynamic global market, we are fueled by our competent and creative team, who are equipped to provide quality services across all industries. Let us take your business to new heights with innovative, unparalleled digital solutions that drive results. Job Description The position requires strong attention to customer relations, interactive communication skill and problem-solving ability. • Serve customer by providing product and service information. • Handle customer or member’s queries / complaints through company communication tools in specific language market. (Live Chat, social media & others) • Resolve product or service problem by clarifying the customer’s complaint; determining the cause of the problem and explaining the best solution to solve the problem. • Expedite correction or adjustment for customer complaint, follow up to ensure resolution achieved customer’s satisfaction. • Liaise and coordinate with different internal departments on resolving member’s cases & complaints in a logical and professional manner. • Build sustainable relationships of trust through open and interactive communication. • Promote product and provide quality services to achieve market dominance. • Contribute to team effort by accomplishing related results as needed. • Any other task that may reasonably assign by supervisor. Qualifications • Candidate must possess at least Diploma or Bachelor’s Degree or any equivalent. • Prefer 1-2 years of working experiences in related filed & position. • Fresh graduate is welcome to apply. • Proficient in Microsoft Office applications. • Required system: Windows Operating System. • Familiar with CRM systems and practices. • Good command in spoken and written in English and Tagalog. • Willing to work 8 hours a day, 5 days a week on shifting schedule. • Have a stable internet connection of at least 50 mbps speed. • Ability to work under pressure, independent. • Problem-solving aptitude. • Pleasant personality and service oriented to different types of character. • Excellent interpersonal & communication abilities.

Responsibilities

The Customer Experience Officer will serve customers by providing product and service information, handling queries and complaints, and resolving issues to ensure customer satisfaction. They will also liaise with internal departments and promote products to achieve market dominance.