Customer Experience Officer at Port Stephens Council

Raymond Terrace, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

41.0

Posted On

28 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, MS Office, Data Entry, Keyboarding, Call Handling, Email Management, Webchat, Interpersonal Skills, Problem Solving, Time Management, Multitasking, Attention To Detail, Teamwork, Adaptability, Customer Focus

Industry

Government Administration

Description

A great lifestyle in a treasured environment, this is life at PSC! The opportunity Our Customer Experience team play a vital role in being the first point of contact for our community. With over 60 different business units across Council, our Customer Experience team are the ones who ensure our community reach the right people to address their needs. This role is a good mix of both face-to-face customer service, working at our front counter, as well as working back-of-house in our contact centre, where you’ll answer incoming calls, respond to email enquiries, and our webchat function on our website. From taking calls on how to register a pet, to bins being missed, development application enquiries, and everything in-between; no two days will be the same! This is a fast-paced, customer focused role, that would be ideal for anyone with prior call centre experience, or who have worked in a fast-paced, high volume reception area. Whilst we do monitor calls, we don’t work toward hard KPIs – we’re all about providing a positive customer experience for our community without the pressure! Our core operational hours are from 8:30am – 4:30pm. This is a permanent opportunity – working part-time 28 hours per week Note: the preferred rostered days are Monday, Tuesday, Thursday, Friday Base Salary Range: $37.16 - $41.00 per hour + 12% superannuation + retention allowance You will be working from PSC Administration Building, Raymond Terrace A full list of the key responsibilities in this role is listed in the position description here – view the position description. We’re all about putting the right people, in the right role! Here’s what we’re looking for: Certificate IV in Administration or demonstrated experience in Customer Service Demonstrated experience providing excellence in Customer Service, together with excellent interpersonal and communication skills Computer literate in MS Office Programs Advanced Data Entry and keyboarding skills This is life at PSC! Work/Life balance with generous leave entitlements, flexible work options and leave in lieu Long service leave when you’ve been with us for just over 5 years Health & Wellbeing leave to recharge when you need it Industry leading Paid Parental Leave accessible for all employees – regardless of how you became a parent, we offer 14 weeks that can be taken within 2 years from the birth, adoption, or long-term foster care of your child. PSCare Day available to all employees to take in addition to your regular leave entitlements Confidential support (including mental health) through our employee assistance program Award winning health and wellbeing program PSCare, Workers Health Initiative with access to a broad range of gyms in the area, and discounted health insurance Free parking on site and a convenient local shopping centre Coffee and food to keep you sustained at our on-site café And lots more… Enough about us, we want to hear about you! So tell us about… Why you want this role and how it aligns with your career goals? Ready to Apply? Here’s what you need to know Applications Close: Midnight, Sunday, 7 June 2026 Contact: Chloe Carmody, Customer Experience Team Leader, on (02) 4988 0725 (Monday – Thursday) For information on our recruitment process, and what we look for in an application, please visit our Careers page on our website for ‘How to Apply’ To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Description and our organisation Values We’re a 2026 Circle Back Initiative Employer – we commit to respond to every applicant We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care We acknowledge the Worimi as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the beautiful land and waterways together

Responsibilities

Provide front‑counter and contact‑centre support, handling calls, emails and webchat to address community needs such as pet registration, bin issues and development application enquiries. Ensure customers reach the right services while maintaining a positive experience.