Customer Experience & Operations Executive at Meridian Health Club and Spa
Home Based, , South Africa -
Full Time


Start Date

Immediate

Expiry Date

09 Nov, 25

Salary

0.0

Posted On

10 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Customer Service, Ownership, Back Office Operations, Platforms, Finish

Industry

Marketing/Advertising/Sales

Description

At Meridian Health Club & Spa, our culture is built on delivering exceptional experiences for our members and guests. We offer a unique opportunity to work with a passionate and dedicated team in a premium fitness, wellness, and spa environment.
We are looking for an experienced Customer Support Specialist to join our team and take ownership of managing our back-office operations, ensuring smooth communication and exceptional service for our members, along with expanding the business.
Please note that this role is fully remote and requires working during UK business hours, with availability on weekends. You must have all the tools needed for this role including a stable internet connection and a laptop.

REQUIRED SKILLS & EXPERIENCE

  • 3+ years of experience in customer service, back-office operations, or account management (experience in fitness, wellness, or hospitality is a plus).
  • Strong communication skills, both written and verbal, with a professional and friendly tone.
  • Excellent organisational skills with the ability to multitask and prioritise effectively.
  • Proficiency in CRM systems, booking platforms, and payment reconciliation tools.
  • Strong problem-solving skills with a customer-first approach.
  • Ability to work independently and take ownership of tasks from start to finish.
  • High attention to detail and accuracy in all work.

How To Apply:

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Responsibilities
  • Manage the back office for Meridian Health Club & Spa, ensuring smooth day-to-day operations.
  • Handle all incoming emails and calls from members and guests, providing prompt and professional responses and handling their feedbacks.
  • Making post-service feedback calls to ensure good customer experience and identifying any room for improvement.
  • Manage membership cancellations, ensuring clear communication and adherence to company policies.
  • Oversee and update schedules for classes, appointments, and spa treatments.
  • Coordinate and manage marketing campaigns, working closely with the marketing team to ensure timely execution.
  • Reconcile payments to ensure accurate record-keeping.
  • Proactively deal with any issues raised by members or internal teams, ensuring swift resolution and high satisfaction.
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