Customer Experience Operations Specialist at COWBELL CYBER INC

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations, Detail-Oriented, Self-Motivated, Results-Oriented, Problem Solving, Verbal Skills, Written Skills, Financial Understanding, Insurance Knowledge

Industry

Insurance

Description

Cowbell is signaling a new era in cyber insurance by harnessing technology and data to provide small and medium-sized enterprises (SMEs) with advanced warning of cyber risk exposures bundled with cyber insurance coverage adaptable to the threats of today and tomorrow. Championing adaptive insurance, Cowbell follows policyholders’ cyber risk exposures as they evolve through continuous risk assessment and continuous underwriting. In its unique AI-based approach to risk selection and pricing, Cowbell’s underwriting platform, powered by Cowbell Factors, compresses the insurance process from submission to issue to less than 5 minutes. Founded in 2019 and based in the San Francisco Bay Area, Cowbell has rapidly grown, now operating across the U.S., Canada, U.K., and India. This growth was recently bolstered by a successful Series C fundraising round of $60 million from Zurich Insurance. This investment not only underscores the confidence in Cowbell’s mission but also accelerates our capacity to revolutionize cyber insurance on a global scale. With the backing of over 25 prominent reinsurance partners, Cowbell is poised to redefine how SMEs navigate the evolving landscape of cyber threats. Cowbell is signaling a new era in cyber insurance by harnessing technology and data to provide small and medium-sized enterprises (SMEs) with advanced warning of cyber risk exposures bundled with cyber insurance coverage adaptable to the threats of today and tomorrow. Championing adaptive insurance, Cowbell follows policyholders’ cyber risk exposures as they evolve through continuous risk assessment and continuous underwriting. In its unique AI-based approach to risk selection and pricing, Cowbell’s underwriting platform, powered by Cowbell Factors, compresses the insurance process from submission to issue to less than 5 minutes. Founded in 2019, Cowbell is based in the San Francisco Bay Area with employees across the U.S., Canada, U.K. and India and is backed by over 15 A.M. Best A- or higher rated reinsurance partners. What you will do: Assist with activities related to agency and policyholder service requests. Accurately review agency request changes for acceptability and process changes in the Cowbell platform. Facilitate the completion of document requests from our agency partners and policyholders. Process notices from the Cowbell platform to our agency partners and policyholders. Collaborate with a fun team, while growing, learning, and teaching the company along the way. What Cowbell needs from you: Proven success in operations and processing or the aptitude to obtain that experience. Detail-oriented in all aspects of your work. Self-motivated and results-oriented mentality, taking initiative to solve problems with high energy and urgency. Passion and resiliency. Effective verbal and written skills. Ability to understand financial statements, contracts, applications, and other insurance-related materials. What Cowbell brings to the table: Employee equity plan. Group Medical, Personal Accident and Term Life cover for all employees Comprehensive wellness program, meditation app subscriptions, lunch and learn, book club, happy hours and much more. Professional development and the opportunity to learn the ins and outs of cyber insurance, cyber security as well as continuing to build your professional skills in a team environment. Our US Benefits include (but are not limited to): Flexible PTO policy, 13 paid holidays in the US Company subsidized medical, dental, and vision insurance (90% for employee and eligible dependents) Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance Stock options in a rapidly scaling startup 401(k) program with employer matching Company paid basic Life, AD&D, STD & LTD and Voluntary benefits 16 weeks paid Parental Leave for all new parents Winner of Inc. Magazine’s Annual List of Best Workplaces for 2022 & 2023 Work Location: This is a fully remote position, but we are currently only hiring candidates located in the following states: AL, AR, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IA, KY, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, VT, WA, DC, WI Equal Employment Opportunity: We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Cowbell is a leading innovator in cyber insurance, dedicated to empowering businesses to always deliver their intended outcomes as the cyber threat landscape evolves. Guided by our core values of TRUE—Transparency, Resiliency, Urgency, and Empowerment—we are on a mission to be the gold standard for businesses to understand, manage, and transfer cyber risk. At Cowbell, we foster a collaborative and dynamic work environment where every employee is empowered to contribute and grow. We pride ourselves on our commitment to transparency and resilience, ensuring that we not only meet but exceed industry standards. We are proud to be an equal opportunity employer, promoting a diverse and inclusive workplace where all voices are heard and valued. Our employees enjoy competitive compensation, comprehensive benefits, and continuous opportunities for professional development. Cowbell is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website. For more information, please visit https://cowbell.insure/. Cowbell Cyber does not permit the use of AI tools during any stage of our interview process. By submitting your application, you agree to complete all assessments and interviews without the use of generative AI assistance.

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Responsibilities

Assist with agency and policyholder service requests and accurately review agency request changes. Facilitate document requests and process notices from the Cowbell platform.