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Customer Experience OpEX Professional at Honeywell
Municipio Cotagaita, Potosí, Bolivia -
Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Order-To-Cash, SAP, CRM, ERP, Microsoft Office, Process Optimization, Continuous Improvement, Project Management, Six Sigma, Analytical Skills, Customer Support, Supply Chain Management, Incoterms, Financial Billing, Cross-functional Collaboration, Process Documentation

Industry

Automation Machinery Manufacturing

Description
This role will report to the regional Customer Experience Supervisor/Senior Supervisor and will be responsible for commercial and operational activities as part of the Order-To-Cash process for A customer base: i.e. validation and booking of customer orders, managing order fulfillment activities, providing proactive updates to customers, managing physical & financial claims etc. with a strong alignment with all relevant internal functions as part of the end-to-end customer experience. The Customer Experience OpEX Professional role ensures seamless execution of assigned large-scale projects, optimizing internal reporting mechanisms, and driving continuous improvement initiatives. By completing thorough testing of new tool enhancements, the Customer Experience OpEX Professional will ensure operational excellence and support the company's strategic objectives. This role is pivotal in fostering a culture of efficiency, innovation, and quality, driving improvements and eliminating no value added/waste activities ultimately contributing to the overall success and competitiveness of the organization. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Responsibilities
Manage commercial and operational activities within the Order-To-Cash process, including order booking, fulfillment, and claims management. Drive operational excellence through large-scale projects, internal reporting optimization, and the elimination of waste activities.