Customer Experience Partner -Hematology (Alex) at Sanofi

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Execution, Territory Management, Customer Engagement, Stakeholder Management, Market Intelligence, CRM, Product Presentation, Clinical Knowledge, Compliance, Account Mapping, Strategic Planning, Hematology Knowledge

Industry

Pharmaceutical Manufacturing

Description

Job Title: Customer Experience Partner -Hematology (Alexandria) Location: Egypt About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. About the Job: The Customer Experience Partner – Oncology contributes to and leads the oncology sales process within an assigned territory. The role is responsible for promoting Sanofi's oncology product to targeted Healthcare Professionals, ensuring optimal product knowledge dissemination, and delivering an exceptional customer experience that supports both patient outcomes and business objectives. About you: Execute territory-level sales strategies aligned with national and regional commercial plans Engage HCPs through high-quality, compliant, and scientifically accurate interactions Build and sustain strong professional relationships with key oncology stakeholders Monitor territory performance and adapt approaches to maximize impact Represent Sanofi's values and commitment to patients in every customer interaction Key Accountabilities 1. Sales Execution & Territory Management Achieve and exceed assigned sales targets for the Hematology product within the designated territory Plan and execute a structured call cycle to ensure optimal coverage and frequency of target HCPs Develop and implement a territory business plan aligned with brand strategy and local market dynamics Monitor sales performance data and adjust tactics proactively to address gaps and opportunities 2. Customer Engagement & Experience Deliver compelling, balanced, and compliant product presentations to oncologists, hematologists, and other relevant HCPs Provide high-quality scientific and clinical information to support HCP decision-making Identify and address customer needs, objections, and concerns in a professional and solution-oriented manner Ensure a consistent and differentiated customer experience across all touchpoints 3. Stakeholder & Account Management Identify, map, and prioritize key accounts and stakeholders within the territory Build and maintain productive relationships with HCPs, hospital pharmacists, and other relevant decision-makers Collaborate with cross-functional teams (Medical Affairs, Market Access, Marketing) to deliver integrated customer solutions 4. Market Intelligence & Reporting Monitor competitive landscape and market trends within the oncology therapeutic area Accurately record all customer interactions and activities in the CRM system in a timely manner Provide regular territory reports and insights to line management 5. Compliance & Ethics Ensure all activities are conducted in full compliance with Sanofi's Code of Ethics, local regulations, and industry codes of conduct Complete all mandatory training and certifications within required timelines Maintain up-to-date knowledge of pharmacovigilance obligations and report adverse events as required Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi Start a career that makes a difference. Reinvention is in our DNA. It’s what drove our evolution from a small French enterprise to one of the world’s leading biopharma companies. Whether it’s using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people’s lives.

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Responsibilities

Lead the oncology sales process within an assigned territory to promote hematology products to targeted Healthcare Professionals. Focus on delivering an exceptional customer experience and achieving sales targets through structured call cycles and strategic account management.