JOB TITLE: CUSTOMER EXPERIENCE PARTNER (MEDICAL REPRESENTATIVE) ESTABLISHED PRODUCTS

• Location: Pest county, Budapest, Komárom-Esztergom county and a part of Győr-Moson–Sopron county
• Job type: Full time, Permanenet

REPORTING AND GTM CAPABILITIES:

• Assist the team on metrics to review customer satisfaction, strengthen customer experience, and develop further programs and initiatives to respond to customer base effectively.
• Make sure the available channels and activities remain fit for purpose (check regularly progress of communication and engagement and take measures if needed).
• Constantly update the Customer Relationship Model (CRM) of his/her region to enhance call efficiency & documentation, drive insights, analyse the market, develop territorial plans, and strategically address customer needs.
• Effectively manage the assigned territory by means of planning (territory KPIs, performance analysis, resources allocation, call planning)
• Consistently achieve sales objectives (units, value, MS) of the promoted product portfolio, in his/her area.

PRODUCT KNOWLEDGE:

• Stay updated on product information, scientific data, and healthcare trends to provide accurate information to customers.
• Attend training sessions, seminars, and conferences to continuously improve knowledge and skills.

EXPERIENCE AND SPECIFIC KNOWLEDGE:

• some sales experience in a similar role in the pharmaceutical or healthcare industry would be an advantage.

PROFESSIONAL & PERSONAL SKILLS

• Transformative mindset.
• Ability to manage commercial activities for a diversified portfolio.
• Self-motivated, goal-oriented, and able to work independently.
• Excellent interpersonal skills to negotiate, communicate, present, persuade and argument among internal teams, KOLs, healthcare decision makers, physicians.
• Good analytical skills and ability to prioritize; ability to work on their own initiative and make
• Ability to understand business environment and climate and generate new opportunities.
• Ability to engage others through active communication; high level drive, passion, and ambition for optimal results; ability to challenge the current market status quo and develop fresh approaches in order to deliver results.
• Strong organizational skills and the ability to manage a territory effectively.
• Fluent in Hungarian
• Good English language knowledge and skills (written and oral).
• Valid driver’s license and willing to travel extensively within the assigned territory.
  Pursue Progress. Discover Extraordinary.
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• Promote Sanofi’s products to doctors, pharmacists, and other healthcare professionals within the assigned territory.
• Present product features, benefit, and clinical studies to healthcare providers to demonstrate value and build trust.
• Proactively manage the insights flows from the customers (needs, expectations, feedback, pain points) and provide it back to the team to build outcome-driven pull communication.
• Collaborate with Customer Engagement Manager (Brand Manager)/ Medical/ GTMC to tailor the best customer journey mirroring customer and patient needs while solving pain points, execute the agreed tactical plan to achieve excellence in omnichannel activities and customer engagement in assigned geographical area/customer segment.
• Manage all touchpoints and lead customer engagement plans, using strategic evaluations, customer engagement plans and programs, corresponding with the audience and prospects needs.