Customer Experience Partner at Sanofi Aventis US LLC

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Sales Performance, Market Intelligence, Account Management, Digital Tools, Collaboration, Customer Insights, Agile Mindset, Health Safety, Team Player, Communication Skills, Product Strategy, Customer Journey, Networking, Problem Solving, Self-Organization

Industry

Pharmaceutical Manufacturing

Description

About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. About the job Autonomously accountable for territory level business performance Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI’s products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad. Implementing the company’s strategy, policies and demonstrating broaden Take the Lead mindset within teams. Key Accountabilities: Manage great customer experience: Ensure the understanding and execution of the relevant Customer Journey & undefined Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life’s and needs (Cardiometabolic therapy area ( Diabetes - Hypertension - Dyslipidemia )) OCCP planning respecting customer persona individualization. Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams. Superpower: One CXP as digital, scientist, navigator, WoW & Social Specialist per Area/Squad Performance and Business Acumen Self-responsible for individual target activities and sales performance. Hold the shared responsibility of Squad performance. Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ Support and Promote company’s products value and image: Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities. Differentiate value of SANOFI brands against competitors by understanding customer’s medical diagnosis and utilizing digital tools as required by the company in a timely manner. Regularly conduct qualitative customer feedback, competitors’ activities, ongoing market trends and product’s performance reports. Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company’s business. Facilitate & Sustain access of Sanofi Products Expand SANOFI business with all lines & functions. Anticipate future changes, risks & opportunities affecting Sanofi’s position & communicate them across teams. Collaboration with GBUs & functions e.g.: PHI/UHI/NHI/OSF to expand own business. Seek/expand new opportunity/new channels for the portfolio. Team Player Engage in the Squad performance and initiatives. Collaborative mindset to support the colleague CXPs improvement. Takes initiative & leverages network, academics, digital or innovate ways outside his\her own area to create learning opportunities. Create networks outside of own team. Health Safety and Environment Responsibilities Comply with company procedures and current regulations on hygiene and safety. Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received. Promote and follow the HSE rules and ‘Act responsibly’ to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc. Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements. Follow the company’s road safety program. Attend HSE training. Promptly report to your Manager any dangerous conditions of which you become aware. Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager. Maintain vehicle safety data UpToDate and submit reports to HSE as requested. Retain vehicle maintenance records and submit data as requested. Completion of assigned HSE trainings within the due date. Other responsibility Perform other duties as assigned in relevance to the role Respect of company’s values, code of ethics and social charter. Respect of personal data protection charter. About you Education: University Graduate with medical background. Language skills: High level of English proficiency and communication skill Experience & knowledge: Proven track record in achieving sales results and account management. High level understanding of GTM operation and capability. Respect of personal data protection charter. Capabilities in line with CFT (Customer Field Transformation) competency Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience. Understanding and demonstrating value of products and services Orchestrating and executing customer Multi Channel Engagement strategy. Segmentation and Go-to-Market Strategy understanding. Utilising customer insights for planning and execution. Collecting customer insights Applying Digital Capabilities to Business Solutions. Facilitating and sustaining access to Sanofi products and services for planning and execution Mindset & attitude Collaborative team player & networker (entrepreneurial) thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo. Autonomous: Self-organized to develop new competency and capability for GTM transformation Why choose us? Help shape the future of care for chronic and complex conditions like diabetes and cardiovascular disease - and make a real impact at scale, with medicines that reach over 100 million people each year. Lead a high-impact portfolio with bold ambitions and significant upcoming launches. Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working. Expand your leadership impact through cross-functional collaboration and international career paths. Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! Global Terms & Conditions and Data Privacy Statement Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube

Responsibilities

The Customer Experience Partner is responsible for managing customer experiences and ensuring the execution of the customer journey. This role involves promoting Sanofi's products and achieving sales objectives through effective communication and collaboration with various teams.