Customer Experience Professional at Century LLC

Midwest City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

0.0

Posted On

25 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Computer Skills, Attention To Detail, Active Listening, Organizational Skills, Time Management, Compassion, Patience, Team Player, Energetic Attitude, Dependability, Problem Solving, Sales Skills, Professionalism, Product Knowledge

Industry

Wholesale

Description

About Company: Why Work for Century? Join Century Martial Arts, a trusted leader in the martial arts industry since 1976! As a team member, you'll enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401k matching, product discounts, paid holidays, and free onsite martial arts classes. We also offer an onsite workout facility, company-paid life insurance, paid holidays, tuition reimbursement, and short-term and long-term disability. Be part of a company that values your growth, health, and well-being—apply today! Owned and Operated by Martial Artists One reason Century is so passionate about what we do is that many of our employees are martial artists. Our founder, Mike Dillard, won two Karate National Championships as a competitor. Some Century employees own or instruct at martial arts schools or spend their after-work hours and weekends competing and training. Customer Experience Professional (CEP) Title: Customer Experience Professional Reports to: Inbound Manager Type: Full-time; 40 hours/week Classification: Non-exempt/hourly Summary of Position: This role focuses on delivering excellent customer service by answering inbound calls, making outbound calls as needed, updating account information, and ensuring orders are submitted accurately and professionally. Essential Functions: * Identify customer needs * Take inbound calls in a high-volume environment * Meet and/or exceed monthly customer experience goals * Navigate through multiple computer programs with speed and accuracy * Work with customers to resolve all inquiries * High level of product knowledge, including but not limited to product prices and availability, shipping times and costs, promotions, and specials * May solicit orders from commercial customers for merchandise utilizing domestic and international telephone networks * Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with all callers or customers * May perform duties in Century’s retail Showroom (onsite store open to the public) and events * Infrequently conduct outbound sales calls Competencies (knowledge, skills, abilities): * Solid computer skills such as typing and navigation through various computer programs, including MS Outlook, Excel, and Windows * Verbal and written communication skills - Ability to read, write, speak, and comprehend English * Compassionate and patient customer service skills * High attention to detail * Active listening skills * Ability to learn and think quickly * Energetic, outgoing, and positive attitude * Possess organizational skills * Reliable and dependable * Ability to be a team player * Time management skills Supervisor Responsibilities: none Work environment: * Call center environment – daily exposure to loud noises (ex., people talking, phones ringing, etc.). * No exposure to adverse environmental conditions. Physical Demands: * Sitting, talking, hearing and listening – 90% daily * Bending, crouching, stooping, kneeling, standing or walking – 10% daily (occasional) * Visual acuity (20/40 – correctable by glasses/contacts) * Repetitive motions such as typing * Occasional lifting, pushing, pulling Travel: none Required Education and Experience: * High School diploma or GED Preferred Education and Experience: * 6 months to 1 year of experience in a call center environment (highly preferred) * Some college experience *Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Monday - Friday 8:00 AM to 5:00 PM 40 hours per week

Responsibilities

The Customer Experience Professional is responsible for delivering excellent customer service by answering inbound calls and making outbound calls as needed. They will also update account information and ensure orders are submitted accurately and professionally.