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Customer Experience Program Manager II at Microsoft

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Program Management, Data Analysis, Product Development, Engineering, AI Solutions, M365, Customer Feedback, Operational Efficiency, Continuous Improvement, Metrics Tracking, Executive Communication, Tooling Innovation, Process Improvement, Leadership Partnership, Problem Solving

Industry

Software Development

Description

- Rapidly assess customer challenges and mobilize best-fit resources to resolve them on a timely manner. This will often mean partnership with leaders, engineering teams, marketing, field and more. - Present executive-level updates and insights to senior leadership. - Define and track key metrics for issue resolution and customer satisfaction. - Continuously look for ways to improve our approach to customer success innovating in tooling, processes, use of AI and more. Required Qualifications: - Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development - OR equivalent experience. - Experience with capturing and synthesizing customer feedback to drive continuous improvement. Preferred Qualifications: - Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 3+ years experience in engineering, product/technical program management, data analysis, or product development - OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in engineering, product/technical program management, data analysis, or product development - OR equivalent experience. - Experience with AI solutions and M365 is a plus. - Experience with leveraging data to derive insights and improve operational efficiency is a plus. - Strong Interest in deepening your knowledge about M365 products to more deeply understand our customer needs, especially in the AI space.

Responsibilities

The Customer Experience Program Manager II will assess customer challenges and mobilize resources to resolve them efficiently. This role involves presenting updates to senior leadership and tracking key metrics for customer satisfaction.