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Customer Experience Program Manager- Viva Engage at Microsoft

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

234700.0

Posted On

21 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Program Management, AI-driven Collaboration, Change Management, Data Analysis, Product Management, Creative Storytelling, Enterprise Software Adoption

Industry

Software Development

Description

- Represent Viva Engage for our largest, most innovative customers—guiding them through the journey of adopting AI-driven collaboration. - Design and lead programs that help organizations embrace new ways of working, from launching AI-powered features to building thriving digital communities. - Partner with product, engineering, and research to turn customer dreams (and pain points) into real product improvements. - Build and nurture vibrant customer communities, both online and in-person, where ideas and best practices flow freely. - Use data and AI-powered insights to spot trends, measure impact, and drive continuous improvement. - Represent Viva Engage at industry events, executive briefings, and webinars by showing the world what's next for employee engagement. Required Qualifications: - Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. - 3+ years of experience in product management, customer success, or enterprise software adoption. - Experience working with large enterprise customers and leading change management initiatives. - Experience in creative storytelling and brand-focused content creation. Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation.

Responsibilities

The Customer Experience Program Manager will represent Viva Engage for large customers, guiding them in adopting AI-driven collaboration. They will design and lead programs to help organizations embrace new working methods and build vibrant customer communities.