Customer Experience Project Coordinator at Private Label Staff

White Plains, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

65000.0

Posted On

26 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Coordination, Customer Service, Communication, Organization, Problem Solving, CRM, Project Management, Vendor Management, Solar Industry Knowledge, Attention to Detail, Customer Focus, Time Management, Documentation, Process Improvement, Technical Support, Installation Coordination

Industry

Staffing and Recruiting

Description

Customer Experience Project Coordinator Location: White Plains, NY (Hybrid – office, remote, and field coordination) Department: Operations / Customer Experience Reports To: CEO Overview Precision Solar is seeking a Customer Experience Project Coordinator to support homeowners through the full solar journey — from contract signing through post-installation support. You’ll be the main point of contact for customers, keeping them informed, coordinating with installation partners and third-party vendors (roofing, tree work, etc.), and making sure every project feels smooth, professional, and “white glove.” Key Responsibilities ● Act as the primary point of contact for customers once a project is sold. ● Coordinate project updates between customers, installation partners, and internal teams. ● Schedule and track third-party work (tree removal, roof repairs, electricians, etc.) and ensure it aligns with the installation timeline. ● Provide proactive, white-glove communication: status updates, next steps, expectations, and issue follow-up. ● Guide customers through the solar journey: design approval, permits, installation, inspections, and system activation. ● Support post-installation needs, including basic troubleshooting and coordination of any warranty or service visits. ● Maintain accurate records in the CRM/project management system: milestones, documents, notes, and customer communications. ● Flag risks, delays, or issues to the Director of Operations and help drive resolutions. ● Suggest process improvements to enhance customer experience and reduce delays. Qualifications ● 2–4 years of experience in project coordination, customer service, or account support; experience in solar, construction, or home services is a plus. ● Strong organizational skills; comfortable managing multiple projects and deadlines. ● Excellent written and verbal communication; confident on phone, email, and text. ● Experience working with subcontractors or vendors is helpful (roofers, electricians, etc.). ● Comfortable using CRM and/or project management tools. ● Consistently professional, patient, and customer-focused. Performance Metrics ● On-time completion of key project milestones ● Customer satisfaction / NPS after installation ● Average project timeline (contract → PTO) ● Number and speed of resolved issues / escalations ● Accuracy and completeness of project documentation Compensation (Coordinator Level) Salary: ● Base Salary: $65,000 ● Bonus: Up to ~5–10% based on customer satisfaction and project KPIs

Responsibilities

The Customer Experience Project Coordinator will act as the primary point of contact for customers throughout the solar installation process. Responsibilities include coordinating project updates, scheduling third-party work, and providing proactive communication to ensure a smooth customer experience.