• Company: FedEx Express Australia Pty Limited
• Category: Professional
• Employment Type: Full Time
• Worker Sub-Type: Fixed Term (Fixed Term)
• Scheduled Weekly Hours:
• Posting End Date:
• Remote: No
• Location: 21 Taylor Place, Eagle Farm, QLD 4009, Australia

DESCRIPTION

Responsible for providing comprehensive customer support, managing relationships, facilitating account creation and management, guiding customers through onboarding processes, handling bookings, generating accurate quotes, addressing complaints, and proactively preventing service disruptions to enhance overall customer satisfaction and loyalty through proactive measures. This role requires meticulous attention to detail, effective communication skills, and a dedication to ensuring a seamless and positive customer experience at every touchpoint. proactively preventing service disruptions to enhance overall customer satisfaction and loyalty through proactive measures.

Essential Functions

• Provide comprehensive customer support, addressing inquiries and concerns promptly and professionally.
• Manage customer relationships effectively, ensuring satisfaction and loyalty through proactive communication and assistance.
• Facilitate the seamless creation and management of customer accounts, maintaining accuracy and confidentiality.
• Guide customers through the basic process onboarding, ensuring smooth and efficient integration into the system.
• Handle bookings and reservations efficiently, managing schedules and confirming details with accuracy.
• Generate and deliver accurate quotes to customers, considering their needs and preferences.
• Address and resolve customer complaints in a timely and satisfactory manner, aiming to restore trust and confidence.
• Proactively prevent service disruptions and issues, identifying potential problems and implementing preventive measures to enhance the overall customer experience.

Experience

• For Standard, at least one (1) year of relevant work experience in customer service and interaction
• For Associate level, prior experience is not required

Education
Secondary education or equivalent

Knowledge, Skills and Abilities

• Fluency in English and local language, especially if English is not your first language
• Strong problem-solving skills
• Good written & verbal communication

• Provide comprehensive customer support, addressing inquiries and concerns promptly and professionally.
• Manage customer relationships effectively, ensuring satisfaction and loyalty through proactive communication and assistance.
• Facilitate the seamless creation and management of customer accounts, maintaining accuracy and confidentiality.
• Guide customers through the basic process onboarding, ensuring smooth and efficient integration into the system.
• Handle bookings and reservations efficiently, managing schedules and confirming details with accuracy.
• Generate and deliver accurate quotes to customers, considering their needs and preferences.
• Address and resolve customer complaints in a timely and satisfactory manner, aiming to restore trust and confidence.
• Proactively prevent service disruptions and issues, identifying potential problems and implementing preventive measures to enhance the overall customer experience