Customer Experience Representative at Accident Compensation Corporation

Dunedin, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

60486.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focused, Personal Resilience, Clear Verbal Communication, Clear Written Communication, Adaptability, Ability to Work Under Pressure, Structured Environment

Industry

Government Administration

Description

About the role | Mō te tūranga mahi As a Customer Experience Representative, you will be one of the first voices our customers hear on their way to recovery. After a thorough induction and training period, involving a mix of both classroom and practical learning, you’ll start answering inbound calls from our clients and providers, ensuring they get the information and support they need. You will have opportunities to continually grow and develop your skills as a Customer Experience Representative. You will be trained to support our clients via emails and live chat, as well as assisting our business levies customers. This role is an excellent entry-level position into ACC, where you will learn a lot about different parts of the organisation. We regularly recruit Customer Experience Representatives as many of our kaimahi (people) progress and develop into other areas of the business within 1-2 years. This is a full-time role (40 hours per week), you will work Monday to Friday between the hours of 8am and 6pm on a rotating roster. We will inform you of your working hours approximately four weeks in advance. About you | Mōu If you have some of the below qualities, then we want to hear from you! You are customer focused – you will consistently provide a great customer experience and be confident in a phone-based role being the first point of contact for ACC’s customers. You have personal resilience – you will be someone who can manage challenging conversations with the help of the tools we provide and have the skill set to manage your own wellbeing. You have clear verbal and written communication - you will be confident communicating with a diverse range of people from all different walks of life. You are adaptable and can work under pressure - this is a fast-paced role, you will be comfortable working in a busy environment and be flexible to adapt to changes throughout your day. You can work in a structured environment - your days will be scheduled and structured so that we can meet the needs of our customers, you will be comfortable working in this way. Benefits working at ACC | Ngā Hua Mahi ki ACC Salary and benefits: The starting salary for this role is $60,486 + a 9% superannuation contribution. We offer a range of other benefits, such as subsidised health insurance and corporate discounts across a range of retailers. Great team culture: Our Contact Centre whānau foster a supportive and inclusive environment that caters to different learning styles and personalities. In your team you will have weekly huddles and team meetings, giving you dedicated time to connect with your leader and colleagues. We also organise social events throughout the year, often partake in shared kai (food) in the office and celebrate individual and team successes. Commitment to your career development: You will have regular career and development conversations with your leader and on-the-job skill development and coaching. Many of our team have progressed into a variety of roles at ACC including roles that support with financial payments, client recovery and people leadership. Applications close | Rā Kati Please attach your CV and cover letter telling us why you would be a great fit and what you would bring to the role. Applications will close at 11.59pm on Sunday 16 November 2025 and can only be accepted when submitted through our ACC Career Website. This role has a set start date of Monday 12 January 2026. We will review applications during the advertising period and may withdraw the advertisement earlier than expected. For this reason, we encourage you to submit your application as soon as you can. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email hrhelp@acc.co.nz

Responsibilities

As a Customer Experience Representative, you will answer inbound calls from clients and providers, ensuring they receive the necessary information and support. You will also assist clients via emails and live chat, contributing to their recovery process.