Customer Experience Representative - Billings Airport at Enterprise Holdings

Billings, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

18.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Transaction Processing, Sales Techniques, Communication, Documentation, Problem Resolution, Time Management, Vehicle Assessment, Reservation Handling, Customer Relationship Management

Industry

Travel Arrangements

Description

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position pays $18.00 / hour plus bonus and commission opporunities (potential for $12,000 in annual bonus and commission). This position is located at the Billings Airports (BIL) - 1901 Terminal Cir. Billings, MT 59105. We offer a robust Benefits Package including, but not limited to: Paid time off Employee discount Retirement savings plan Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) Life Insurance Training and development We have the following schedules available: Monday: 4:00pm to 1:00am Tuesday: 4:00pm to 1:00am Wednesday: 4:00pm to 1:00am Thursday: OFF Friday: OFF Saturday: 4:00pm to 1:00am Sunday: 4:00pm to 1:00am Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Responsibilities We are hiring now for immediate openings. Responsibilities include: Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Perform miscellaneous and backup duties job-related duties as assigned Seek to improve job performance through self-assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications High School Diploma or G.E.D. required Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years. No drug or alcohol-related convictions on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must be at least 18 years old

Responsibilities

Responsibilities include greeting customers professionally, providing superior and efficient customer service by explaining rental terms and offering optional products and services. This role also involves facilitating the rental process through verification and documentation of necessary driver information for timely rentals and returns.