CUSTOMER SERVICE COORDINATOR – FULL-TIME | CALGARY LOCK & SAFE

Calgary Lock & Safe is proud to be one of the fastest-growing companies in the security industry. We are a team of dedicated security specialists who take pride in quality workmanship, excellent service, and a strong, collaborative team environment.
We’re currently looking for a Customer Service Coordinator—someone who is proactive, organized, and thrives in a fast-paced, detail-driven role. You’ll be the first point of contact for our customers, playing a vital part in scheduling, communication, and keeping everything running smoothly behind the scenes.

WHO WE ARE

We’re not just in the business of locks—we’re in the business of trust. Our team works together to expand our knowledge and support each other, building on shared success. At Calgary Lock & Safe, we live by our core values:

• Relentless Learning
• Energetic Professionalism
• Intentional Kindness
• Surprising Compassion

We hire people who truly represent these values and are ready to grow with us.

• Answer incoming calls and emails with professionalism and a service-first mindset
• Create and manage service requests, ensuring accurate, complete information is recorded
• Schedule and dispatch technicians based on availability and urgency
• Keep customers informed on timelines, changes, or delays—proactive communication is key
• Support the Coordination Team with administrative tasks as needed