Customer Experience Representative, Derivatives at Robinhood

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

40.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Derivatives, Risk Management, Communication Skills, Problem Solving, Interpersonal Skills, Brokerage Acumen, Market Research, Decision Making, Technical Inquiries, Options, Futures, Margin, Event Contracts, Salesforce, Twilio

Industry

Financial Services

Description

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood is seeking experienced CX professionals with a passion for derivative products (futures, options on futures, forex, event contracts etc.) to join the Derivatives team. This team will support customers including power customers on complex topics including margin, options and futures. Robinhood Derivatives, LLC is a new Robinhood subsidiary looking to provide a best-in-class futures product, and later options on futures, forex, and futures across multiple account types. If selected for this role, you will help shape the brand of this exciting new product suite, and have an opportunity to support customers as they employ sophisticated investment strategies to deliver on their unique investment objectives. Applications for this role will be accepted through ongoing. Please connect with your recruiter for more information about this role’s application window. This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the onboarding period and at least 3 days per week afterwards. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Leverage deep product- and subject-matter expertise to resolve customer issues and questions involving options, margin and futures outrights. Later this may expand to other derivative products such as options on futures and forex. Provide customer support for Event Contracts upon obtaining Series 3 licensure, leveraging strong derivatives and risk management expertise Uncover potential customer or firm risk and ability to communicate that to customers in an articulate manner. Utilize our internal tools, including but not limited to: Salesforce and Twilio, to respond to customers in all areas of Options, Futures, and Margin. Leverage knowledge of our Robinhood app, web and futures products in order to assist customers as they navigate our exciting new products and require clear explanations to often technical inquiries. Utilize brokerage acumen and risk management understanding in order to place closing trades for customers when necessary. Research current/future market events and be able to communicate and discuss with customers from a theoretical perspective without providing investment advice. What you bring Active FINRA Series 7, 63, and Series 3 required Minimum 3 years in professional trade desk experience Demonstrated results supporting customers in advanced trading Ability to break down positions in futures and options Assess risk and how to mitigate when needed Excellent interpersonal skills and communication skills Ability to make excellent quick decisions under pressure Ability to communicate effectively and de-escalate situations Demonstrates subject matter expertise in complex financial services topics including options, margin, and futures Ability to concisely and accurately communicate complex topics to our customers Schedule flexibility as we evolve to meet the growing demands of our business and customers (working across multiple time zones) What we offer Market competitive and pay equity-focused compensation structure 100% paid health insurance for employees with 90% coverage for dependents Annual lifestyle wallet for personal wellness, learning and development, and more! Lifetime maximum benefit for family forming and fertility benefits Dedicated mental health support for employees and eligible dependents Generous time away including company holidays, paid time off, sick time, parental leave, and more! Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $34—$40 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $34—$40 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $33.15—$39 USD In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $34—$40 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $34—$40 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $33.15—$39 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Responsibilities

You will resolve customer issues related to options, margin, and futures, and later expand to other derivative products. You will also support customers in employing sophisticated investment strategies.