ABOUT THE BUSINESS

Everest People are proud to continue our partnership with Zempire Camping, a New Zealand success story shaking up the outdoors - one tent at a time.
From their base in Hamilton, Zempire has grown into a global leader in air tent technology with a community of passionate campers and a reputation for bold, clever gear. As their international footprint expands, they remain grounded in what matters: quality products, epic adventures, and a down-to-earth team that loves what they do.
We are on the hunt for a proactive and people-focused Customer Experience Representative to join Zempire’s Customer Support team. If you enjoy solving problems, supporting people, and being part of a high-energy environment, this role is your chance to make a difference with a Kiwi brand going global.
You’ll be the first point of contact for Zempire’s customers across NZ and the world - helping with everything from product advice and troubleshooting, to guiding warranty cases. This is a great opportunity for someone who thrives in a process-driven role and wants to be part of a fun and passionate team that’s reshaping the camping experience.

ABOUT YOU

We’re looking for someone with:

• Experience in customer service, support, or admin - ideally in a product-based or e-commerce environment
• Strong written and verbal communication skills
• A calm and professional manner when resolving issues
• A detail-focused mindset with a love for process and consistency
• Familiarity with support tools such as Zendesk or email platforms
• A proactive team player attitude and the ability to work independently

• Respond to customer enquiries via Zendesk, phone, and email
• Provide product support, troubleshooting help, and after-sales service
• Guide customers through the warranty and returns process
• Log all updates accurately in Zendesk and escalate complex cases as needed
• Collaborate with Product and Warranty teams to keep up with updates and product changes
• Continuously look for ways to improve communication and customer experience