Customer Experience Representative at Global Healing Solutions

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Operations, Written Communication, Verbal Communication, Order Processing, Conflict Resolution, Account Management, Bilingual English and Spanish, Natural Health Knowledge, Adaptability

Industry

Wellness and Fitness Services

Description

Description Customer Experience Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests. Requirements Responsibilities: Resolves customer concerns via phone, email, live chat, or social media; Assists customers with the placement of orders, exchanges, or refunds; Helps with complaints, errors, account questions, billing, cancellations, and other queries; Identifies and assesses the customers’ needs to achieve satisfaction; Provides accurate, valid, up-to-date and complete information about products; Meets individual and CSR team satisfaction targets; Provides appropriate solutions and alternatives to customers within the specified average time limits; Goes the extra mile to engage and satisfy customers; Greets and follows up with walk-in customers; Creates and updates customer accounts; Ensures proper customer satisfaction is being delivered at all times; Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information. Skills: Minimum 2 years previous customer service experience or experience as a client service representative; At least 1 year of call center experience; High School Diploma or GED; Effectively communicates in writing, by phone, or in person; Excellent written and verbal communication; Proven track record of over-achieving goals or going above and beyond; Possess a willingness to learn; Customer orientated with the ability to adapt/respond to different types of customers; Flexibility working on the weekends Knowledge of natural health industry; Actively embraces healthy living; Bilingual CSR (English & Spanish) is a plus.

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Responsibilities

The representative handles customer inquiries via phone, email, chat, and in-person to resolve account issues and product questions. They are responsible for managing orders, refunds, and maintaining high customer satisfaction targets.