THE OPPORTUNITY

We’re seeking a vibrant Customer Experience Representative to join our Regina team at the front desk and become the welcoming heartbeat of HoopLife. You’ll greet hundreds of families weekly, connect with parents, spark sales, and create unforgettable experiences for kids and athletes. This isn’t just a desk job—it’s for someone bubbly, charismatic, and ready to pour their heart into serving others, with a passion for helping youth grow confident and successful. If you love business, thrive on building relationships, and are fired up by basketball, this is your chance to shine and learn skills that’ll fuel your career.
‍

• Greet athletes and parents with a warm, genuine smile, making every family feel like part of HoopLife’s mission.
• Check athletes into classes and programs, keeping things smooth and organized.
• Answer and return phone calls, engaging parents with energy and care.
• Educate families about HoopLife’s programs, memberships, and apparel, driving sales with confidence and charm.
• Connect with parents through questions and curiosity, building trust and becoming part of their journey.
• Handle cleaning and tidying to keep our elite facilities spotless and welcoming, no task too small.
• Provide administrative support, from sending intro videos to organizing schedules, always delivering 11/10.
• Brainstorm ideas to make the front desk experience even better, owning your role like a pro.
• Work part-time, including weekdays and weekends, giving your all to athletes, families, and the team.
  ‍