Customer Experience Representative at Indigo Books & Music

London, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Adaptability, Flexibility, Teamwork, Communication, Problem Solving, Attention to Detail, Time Management, Cash Handling, Retail Experience, Loyalty Programs, Gift Wrapping, Inventory Management, Community Engagement, Creativity

Industry

Retail

Description

Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE We love books and all things beautiful We are Canada’s Cultural Department Store Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules: We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our customers We treat each other the way we’d treat a valued friend We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate Job Description PURPOSE The Peak Payment CER ensures a smooth, efficient, and friendly experience for customers during peak season payment transactions. In addition to providing excellent service, this role is responsible for actively suggesting additional items at the cash desk to enhance the customer experience and drive incremental sales. The position is focused, repetitive, and high impact, making it ideal for candidates who thrive in a fast-paced environment and enjoy helping others. RESPONSIBILITIES • Provide fast, frictionless, and friendly service at payment • Greet customers as they approach cash. • Confirm loyalty status. Suggest loyalty to non-members as required. • Offer PWP to customers meeting the threshold. Offer GCs to customers for last-minute gifting. • Determine if customer needs gift receipts or boxes. • Thank the customer and invite them back. • Restock cashes and maintain cleanliness of payment desk. Qualifications Experience in specialty retail or a retail environment preferred but not required Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store Demonstrated commitment to creating an exceptional employee and customer experience Ability to be stand at payment for extended periods of time Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques Availability to work a flexible schedule, including evenings, weekends, holidays (if required for the role) Additional Information At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or [email protected] if you require an accommodation at any time during the recruitment process. WELCOME HOME

Responsibilities

The Peak Payment Customer Experience Representative ensures a smooth and friendly experience for customers during peak season payment transactions. This role involves providing excellent service and actively suggesting additional items to enhance the customer experience and drive sales.