Customer Experience Representative at Morris & Dickson Co., LLC

, , United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Order management, Data integrity, Attention to detail, Communication, Problem resolution, Microsoft Office, Word, Excel, Outlook, Documentation, Compliance, Account management, Time management

Industry

Hospitals and Health Care

Description

About the Role The Customer Experience Representative serves as a central point of coordination between customers, Sales Representatives, and internal teams, ensuring a seamless, accurate, and high-quality customer experience. This role combines customer support with operational execution, requiring strong attention to detail, sound judgment, and the ability to manage multiple priorities effectively. You’ll play a critical role in supporting day-to-day operations, maintaining data integrity, and proactively resolving issues that impact the customer experience. We’re seeking someone who is organized, responsive, and takes ownership of their work in a fast-paced environment. What You'll Do · Process customer and Sales Representative orders with a high degree of accuracy and attention to detail · Serve as a primary point of contact for inbound customer inquiries, including order status, delivery updates, and product-related questions · Proactively communicate with customers to provide updates, resolve issues, and ensure a smooth order experience · Maintain and update customer account information, including licenses, payment details, Sales Representative assignments, and territory data · Support new account setup by collecting, reviewing, and validating required documentation (applications, licenses, payment information) · Assist with DSCSA compliance requirements and ensure accurate documentation for customer onboarding · Process customer audit requests and ensure timely, accurate responses · Support customers and Sales Representatives with questions related to the company website and ordering processes · Collaborate with Sales and internal teams to identify issues, drive resolution, and improve the overall customer experience What Success Looks Like · You consistently deliver accurate, timely, and professional support to customers and internal partners · You take ownership of issues and follow through to resolution, keeping stakeholders informed along the way · You manage competing priorities effectively while maintaining strong attention to detail · You maintain accurate, compliant records and contribute to reliable operational processes What You’ll Need to Succeed · High school diploma or GED required; additional education or relevant training is a plus · 2+ years of experience in customer service, order management, or a related operational role · Proficiency with Microsoft Office (Word, Excel, Outlook) · Experience working with internal systems or order management tools preferred · Ability to quickly learn new systems and processes Comprehensive Benefits Medical, Dental, and Vision Insurance HRA, HSA, and FSA reimbursement accounts Basic & Voluntary Life Insurance Short & Long-term Disability Insurance Paid Time Off Paid Holidays Fitness Program Reimbursement Employee Assistance Program 401K Savings Plan with a company match Why Join Us At M&D, you’ll be part of a mission that matters. We take pride in our history, but we’re building for the future, and that means investing in people who care about doing meaningful work with a strong, stable company. You’ll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.

Responsibilities

The Customer Experience Representative acts as a liaison between customers and internal teams to process orders and resolve inquiries. They are responsible for maintaining accurate account data, ensuring compliance, and providing professional support to stakeholders.