Customer Experience Representative – Remote at SMT INC

New Orleans, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Booking Coordination, Written Communication, Verbal Communication, Time Management, Organizational Skills, Software Proficiency, Detail Oriented, Reservation Management, Conflict Resolution

Industry

Description

We are seeking a Customer Experience Representative to join our remote team and provide professional support to customers throughout the reservation and service process within the travel services industry. In this role, you will assist customers with inquiries, booking coordination, and ongoing support to ensure a positive and seamless customer experience. This fully remote position includes structured onboarding and training. Key Responsibilities Provide customer support through phone, email, and online communication platforms Assist customers with reservations, confirmations, and itinerary updates Respond to questions and resolve customer concerns professionally Coordinate booking details and service requests Maintain accurate customer and reservation records Follow up with clients to ensure satisfaction and service completion Deliver consistent, high-quality customer experiences Qualifications Previous experience in customer service, administrative support, hospitality, retail, or client-facing roles preferred Strong written and verbal communication skills Ability to work independently in a remote environment Comfortable learning new software systems and online tools Strong organizational and time management skills Detail-oriented with a customer-first mindset Travel industry experience is helpful but not required. Training is provided. Compensation & Benefits Fully remote work environment Flexible scheduling options Training and onboarding support Professional development opportunities Performance-based compensation structure Access to travel industry resources and discounts Work Location Remote — applicants must reside in approved hiring regions. About the Company We are a travel services organization dedicated to supporting clients with vacation planning, reservations management, and customer care. Our remote team collaborates to deliver exceptional service while providing flexible career opportunities in a growing global industry. Application Process Submit your application through the job board. Qualified candidates will be contacted by our recruiting team regarding next steps in the hiring process.

Responsibilities

Provide professional customer support via phone, email, and online platforms to assist with travel reservations and itinerary updates. Coordinate booking details and maintain accurate records to ensure a seamless customer experience.