Customer Experience Representative at Schurz Communications

Dover Township, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

19.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Complaint Research, Billing Adjustments, Upsell Services, Sales Lead Follow-up, Account Issue Resolution, Service Order Provisioning, Professional Image, Safety Compliance, English Proficiency, Organization, Computer Software Applications, Basic Mathematics, Clear Communication, Problem Solving

Industry

technology;Information and Internet

Description

Have you been looking for a challenging job with opportunities for growth and great benefits? Then HBC has the job for you! Our Customer Experience & Sales Representatives are responsible for customer service experience related to services for video, high speed internet and telephone for residential and commercial customers. We are looking for people to provide an exceptional "HBC Customer Experience" that is second to none. Opportunities for advancement, a robust benefits package, and a friendly atmosphere await. Apply today for a chance to join HBC! Job Type: Full-time Rate: $17 - $19/hour, plus commission Location: St. Charles, MN in office Responsibilities Include: * Adapt, learn, and deliver the best customer service our industry can give. * Sell and promote company products and services. * Research customer complaints, processing payments, and billing adjustments. * Achieve sales goals by soliciting new and/or upsell services. * Follow up on and close sales leads. * Resolve customer account issues. * Perform service order provisioning through multiple user interfaces. * Perform other duties as may be requested by supervisor. * Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers. * Follow all safety rules and comply with company policies and specifications. * Speak and understand English language proficiently. You will need to have: * High school diploma or GED equivalent is required. * Post-high school education preferred. * Willing to participate in NCTI certification/development courses. * 3 years of CATV or other relevant technical/electronic experience. * Ability to prioritize and organize effectively. * Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system). * Knowledge of basic mathematics. * Able to communicate clearly, educate customers, and promote/sell company services. * Able to work independently and plan accordingly to complete daily assignments. * Must be flexible and able to handle multiple tasks concurrently. Even better if you have: * Knowledge of video, broadband, and phone products and services. * Ability to utilize problem solving techniques with high end broadband equipment. Benefits: * Family Medical (3 plans to choose from), Dental and Vision * Company funded HSA * Company Paid Short Term Disability * Company Paid Long Term Disability with Voluntary option * Company Paid Parental Leave * Company Paid Life as well as Voluntary policies * 401(k) with generous company match * Paid Time Off * Volunteer Paid Time Off * Paid Holidays Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: * Regularly required to talk and hear * Required to use hands to type, handle objects and paperwork * Required to use close vision and be able to focus * Ability to lift to 25 lbs. * Ability to work while seated for prolonged periods of time * Ability to wear telephone head set for prolonged periods of time * Ability to at times work remotely and independently from satellite office The employee generally works in an indoor office environment. When you join HBC… You’ll be joining an award-winning company and team. We will not only offer you a full range of benefits, including group health & dental insurance, 401(k) program, three weeks of PTO from start, a company wellness program, employer paid short- and long-term disability, paid volunteer time, and three weeks of paid parental leave! We are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today. Schurz Communications and its subsidiaries strategic objectives: * We will attract, invest in, communicate with, and retain top talent. * We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships. * We will innovate, partner, experiment, and create a better future together. * We strive to continuously improve operating performance to ensure sustained growth.

Responsibilities

Representatives are responsible for providing exceptional customer service related to video, high-speed internet, and telephone services for residential and commercial customers. Key duties include selling and promoting company products, processing payments and billing adjustments, achieving sales goals, and resolving customer account issues.