Customer Experience Representative - Springfield Airport at Enterprise Holdings

Springfield, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

17.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Problem Solving, Documentation, Time Management, Attention To Detail, Teamwork

Industry

Travel Arrangements

Description

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. Enterprise Mobility has an exciting opportunity for a Part Time Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. The pay for this position starts at $17 / hr This position is located at Springfield Airport-1115 Capital Airport Drive Springfield, IL 62707 We offer: Paid time off Employee rental car discounts Retirement savings plan including 401k with matching profit sharing Training and development Schedule: Monday 4:00pm-12:00am Tuesday 4:00pm-12:00am Wednesday OFF Thursday 6:00pm-12:00am Friday 8:00pm-12:00am Responsibilities We are hiring now for immediate openings. Responsibilities include: Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Perform miscellaneous and backup duties job-related duties as assigned Seek to improve job performance through self-assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications High School Diploma or G.E.D. required Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be at least 18 years old

Responsibilities

The Customer Experience Representative provides superior, friendly, and efficient transactions while facilitating the rental process. Responsibilities include meeting customers, answering calls, and assisting with vehicle returns.