Customer Experience Representative at Talent Acquisition/Human Resources, The Aaron's Family of Companies

Kennesaw, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cashier Operations, Customer Inquiries Handling, Problem Resolution, Interdepartmental Communication, Return Policy Knowledge, Efficient Communication, Supervision, Repair Documentation, Transfer Form Preparation, Call Handling, Delivery Inquiries Assistance, Basic Math Skills, Reading Comprehension, Writing Fluency

Industry

Retail

Description

We are BrandsMart – A leading Consumer Electronics and Appliance Retailer in the Southeast. With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based environment with competitive benefits. This is much more than a job – it is a career with purpose. Job Title: Customer Experience Representative Job Family: BMUSA Customer Service FLSA Status: Hourly Summary The Customer Experience Representative (CER) will act as a liaison between various departments including the cash office, customer service and returns. They must be able to handle customer inquiries, while providing solutions in the best interest of both BrandsMart USA and the customer. The CER must be able to communicate with multiple departments, buyers, management, and retail store personnel to find resolutions for customer inquiries. Duties and Responsibilities: Cashier Operate cash terminals and verify purchase price Process payments Clean and maintain cash office Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management Returns Knowledge of BrandsMart USA return and exchange policies Handle all customer inquiries quickly in a courteous and efficient manner Must be able to provide a solution with minimum supervision In specific locations, receive and document customer repairs. Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center Customer Service Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner. Assist customers with delivery related inquiries Must be able to provide a solution with minimum supervision Required Education, Experience, and Certifications: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately perform the above requirements. No prior experience is required. Prior retail and/or customer service experience is preferred. Required Skills and Competencies: Ability to read and write fluently in English (or another language as may be required) sufficiently to communicate with customers, read invoices, repair orders, faxed requests and similar written materials Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required. BrandsMart Total Rewards Our team members are our greatest asset. As an expression of our appreciation, BrandsMart is proud to offer competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: Employee assistance program Employee purchase program with exclusive discounts Physical and financial well-being programs 401(k) plan with contribution matching Paid time off, including vacation days, sick days, and holidays Life and disability insurance Medical, dental and vision insurance Pay on Demand **Benefits vary based on full- and part-time employment status. About BrandsMart At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States. Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career – our focus on being a premier retail leader and providing a customer experience that is second to none. If you are looking for a company with passion and a dedication to our customers and team members alike, join us today. BrandsMart is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com. BrandsMart is an Equal Opportunity Employer. #Indeed-Part-Time

Responsibilities

The Customer Experience Representative acts as a liaison between departments like the cash office and returns, handling customer inquiries and providing solutions beneficial to both the customer and the company. Duties include operating cash terminals, processing payments, managing returns and exchanges, and handling customer calls regarding inquiries and deliveries.