HOW WILL YOU CONTRIBUTE AND GROW?

The Customer Service Representative will serve as the first point of contact for our industrial, medical, and specialty gas customers. The core purpose of this role is to handle all inquiries by phone, email, and customer portals. The ideal candidate will be a strong communicator with excellent customer service and administrative skills, capable of thriving in a fast-paced environment.
A Customer Service Representative is responsible for delivering exceptional support to customers by addressing their questions, concerns, and various requests. This role involves communicating with customers through different channels and ensuring a positive customer experience.

REQUIREMENTS

• Post-secondary diploma required
• Proficient English and French
• Oracle experience required (2 years)
• Must be detail oriented and have excellent time management skills

• Respond to Inquiries: Answer customer questions about products, services, company policies, and promotions.
• Resolve Issues: Investigate and resolve customer complaints or problems efficiently and professionally. This may involve troubleshooting, escalating issues to other departments, and following up to ensure a satisfactory resolution.
• Process Transactions: Handle customer orders, returns, exchanges, and payments.
• Maintain Records: Keep detailed and accurate records of customer interactions, transactions, and feedback in a CRM (Customer Relationship Management) system or database.
• Provide Information: Offer accurate, valid, and complete information by using the right methods and tools.
• Build Relationships: Build sustainable relationships of trust with customers through open and interactive communication.
• Meet Goals: Work to meet individual and team targets for customer satisfaction, call handling quotas, and other metrics.