REQUIREMENTS:

• Great interpersonal skills (internal/external), with relentless customer focus
• Good communication and listening skills
• Knowledge of customer service principles and practices
• Proficient in relevant computer applications (Office 365, ERP, CRM, etc.)
• Numeric, oral and written language applications
• Good data entry / keyboard skills
• Knowledge of administration and clerical processes
• Attention to detail and accuracy
• Problem solving skills
• Multi-tasking/prioritizing skills
• Self-starter, with the ability to be flexible
• Stress tolerance
• Experience with training and onboarding at Parkland or previous (Training SME)
  Humble. Hungry. Smart. Does this sound like you?
  Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

• Open and manage existing customer accounts by recording and maintaining account information
• Answers a high volume of customer calls and achieve Service Level of 85%
• Obtain and evaluate all relevant information to handle inquiries, orders, and complaints promptly and professionally
• Direct or escalate requests and unresolved issues to the designated resource
• Increase revenue through inside sales initiatives
• Perform customer verifications
• Perform credit verification using the Equifax credit tool
• Process credit card pre-authorizations and sales accurately
• Keep records of customer interactions and transactions through account comments
• Manage administration associated with customer accounts
• Communicate and coordinate with internal departments
• Other duties as assigned