EXPERIENCE AND QUALIFICATIONS

• Minimum, 2-years of customer service experience
• Minimum, 2-years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid Applicable Cerifications (CannSell certification/ SellSafe / Qualified Cannabis Worker Ceritificate (QCW))
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in the applicable province you have applied to

PERSONAL CHARACTERISTICS AND REQUIREMENTS

• Excellent customer service skills: you have a positive attitude, are charismatic, and are very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open-minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanour
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be Legal Age dependent on the province you are applying to
• Must have reliable transportation to commute to/from work

ABOUT THE ROLE

Based out of our Lansdowne location in Toronto, ON, we are looking for experienced Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.