Customer Experience Representative (Weekend Coverage) at Charger Logistics Inc

San Pedro Sula, Cortés, Honduras -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Communication, Negotiation, Sales, Problem Solving, Data Management, Market Analysis, Presentation Skills, Team Collaboration, Pricing Strategy, Administrative Skills, B2B Sales, Relationship Building, Analytical Skills, Interpersonal Skills

Industry

Truck Transportation

Description

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team. Responsibilities: Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met Manage customer expectations and provide exceptional customer service Work with Implementation team on successful opportunities to ensure accuracy in our pricing program Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts Participate in rate calculations, report preparation and customer presentations for all large-spend bids Ensure customer commitments are met, working with internal teams and executing operational tasks as needed Identify, manage and build new business relationship in the target market Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions. Maintain a database of clients, prospects, partners and vendors Monitor market conditions, product innovations, and competitors' products, prices, and sales Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports Consult with clients to resolve problems and to provide ongoing support Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS Proven track record with a strong focus on account management, setting appointments, presenting and meeting with customers, pricing, proposals through to 'closing the deal' Recent college or university degree in Marketing or Business-related field is required Previous experience in an analyst role and or in pricing function is an asset Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them Experience working B2B sales involving complex deals is an asset Strong knowledge and understanding of the sales planning process Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills Strong negotiation skills with proven closing ability Ability to function independently with little or no supervision as well as function in a team environment Competitive Salary Career Growth "In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability. We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you'll be given support and room to develop your own strategies. If this sounds like what you're looking for, then we might be the place for you. We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge.”

Responsibilities

The Customer Experience Representative is responsible for building strong relationships with customers and managing their expectations while providing exceptional service. They will also collaborate with internal teams to ensure customer commitments are met and assist in delivering optimal transportation service solutions.