Customer Experience Research Instrument Manager at Microsoft

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Survey Execution, Stakeholder Management, Documentation, Cross-Functional Collaboration, Data Analysis, Reporting, Sample Management, Technical Partnership, Listening Instruments, CX Strategy, Customer Insights, Business Needs, Execution, Transformation, Innovation

Industry

Software Development

Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Global Customer Experience (GCX) organization empowers Microsoft to deliver transformative customer and partner experiences through planning, co-creating, executing, and driving adoption of our Customer Experience (CX) strategy. Our bold ambition is to see Microsoft recognized as the CX leader across industries. Join us today to be at the forefront of CX strategy, innovation, and to deliver business value through prioritized CX improvements and customer obsessed culture at scale! The GCX Data & Operations team is hiring a CX Instrument Manager to support a portfolio of customer, partner, and employee listening instruments. This role involves collaborating with cross-functional teams, gathering requirements, preparing documentation, managing stakeholder relationships, and ensuring seamless survey execution from development to delivery. The individual will partner with technical teams to ensure that survey instruments, reporting, and sample management are executed effectively to meet business needs and enhance customer experience insights. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The CX Instrument Manager will support a portfolio of customer, partner, and employee listening instruments. This role involves collaborating with cross-functional teams to ensure seamless survey execution from development to delivery.