THE TEAM

At Porte, our commitment to real estate has been unwavering since 1968. For more than 57 years, we’ve learned that we’re not just building properties — we’re shaping communities and enriching lives. This passion shows up in everything we do: our developments, our charitable initiatives, and the dedication of every team member. When people find fulfillment in their work, incredible things happen.

A career with Porte means joining a supportive, diverse team where growth is encouraged, contributions are valued, and fun is part of our culture. Alongside meaningful work, you’ll enjoy a variety of Porte Perks, including:

• Kickstart Mondays with coffee and weekend banter.
• Weekly fitness training sessions.
• Friday happy hour (rooftop edition, when the sun’s out!).
• Ongoing training and learning opportunities throughout the year.
• A vibrant social committee that makes sure we celebrate together.

Our commitment to community-building is woven into our culture. Through the Porte Cares initiative, every team member can make an impact — from holiday food bank fundraising, to participating in Cassie + Friends, to seeing their own charitable contributions doubled with Porte’s donation matching program. On top of this, every new home we build contributes $100 to the Breakfast Club of Canada, helping ensure no child goes to school hungry.
By joining Porte, you’ll be part of a second-generation, family-run company with a proud legacy and progressive leadership in real estate. With ambitious plans to expand our residential rental and commercial portfolios across BC and Calgary, we’re providing homes for hundreds of homeowners each year — and shaping communities along the way.
At Porte, every role offers the chance to make a meaningful impact. Welcome to Porte — where growth, community, and success are more than values; they’re how we live and work.
Learn more about us at porte.ca.

JOB SUMMARY

At Porte Communities, we believe that buying a home is one of the most important milestones in life. The Customer Experience & Sales Administration Specialist plays a vital role in ensuring a seamless, positive experience for our homeowners from the moment a sale becomes firm through move-in, warranty, and beyond.
This role combines customer care and warranty responsibilities with sales administration support. The specialist is responsible for maintaining accurate sales records, contracts, and deposits, while also guiding homeowners through closing, possession, and post-move-in support. By working closely with sales, marketing, development and construction teams, this position helps deliver on the Porte Promises and ensures homeowners feel confident and cared for throughout their journey.
Although this role begins as a 10-month contract, we see it as a great steppingstone, with the potential to evolve into a full-time opportunity for the right person.

CUSTOMER EXPERIENCE

• Act as the main contact for buyers once a sale becomes firm.
• Respond promptly to homeowner questions and requests (within 24 hours).
• coordinating with Construction to schedule finishing touches prior to move-in.
• Coordinate suite cleaning, welcome packages, and homeowner manuals.
• Schedule and support homeowner walkthroughs and orientations.
• Manage key turnover process and support on-site move-in coordinators during possession days.
• Liaise with realtors, appraisers, lenders, and lawyers to support closing.
• Collect and track closing information including legal, financing, and move-in details.
• Follow up with homeowners after moving in to ensure satisfaction.
• Coordinate warranty requests, ensuring timely resolution and clear communication.
• Liaise with strata management companies to support building warranty and turnover.
• Administer homeowner survey program, analyze results, and present insights to the team.

QUALIFICATIONS

• Diploma or degree in hospitality, marketing, real estate, property development, urban planning, or related field; equivalent experience also considered.
• 2–3 years of experience in customer service or sales administration, preferably in real estate, property management, or hospitality.
• Strong written and verbal communication skills with a professional, approachable style.
• Knowledge of the Greater Vancouver residential condominium market is an asset.
• Ability to problem-solve, prioritize, and manage multiple homeowners and sales needs simultaneously.
• Strong organizational skills with attention to detail.