Black Diamond Coatings, Inc. (BDC Brands) is a veteran- and family-owned company based in Brooksville, FL, manufacturing premium, environmentally friendly products under the DOMINATOR®, AQUA-X®, and OBSESS® brands. We are looking for a Customer Experience & Sales Coordinator to join our growing team in Brooksville, FL.
The Customer Experience Coordinator plays a critical role in ensuring our customers feel supported, informed, and appreciated at every stage of their journey. This hybrid role blends responsive customer support with proactive process improvement, CRM optimization, sales support, and cross-departmental collaboration. The ideal candidate is detail-oriented, customer-obsessed, and motivated to improve both internal systems and external outcomes.

QUALIFICATIONS:

• 2+ years of experience in a customer support, inside sales, or administrative role (experience in small or fast-paced companies preferred).
• Strong communication (written and verbal) and sales aptitude with the ability to confidently close transactions.
• CRM proficiency (HubSpot preferred) and comfort with technology.
• Organized and detail-oriented with strong follow-through.
• Proactive, solution-oriented mindset and eagerness to grow.

• Respond to customer inquiries via phone, email, and chat with speed, clarity, and empathy.
• Guide customers through product selection, application instructions, and issue resolution.
• Ensure all communication reflects BDC’s commitment to excellence and customer satisfaction.
• Identify potential sales opportunities during customer interactions.
• Confidently close smaller sales directly (e.g., single-product orders, accessory upsells).
• Qualify and escalate larger, complex, or high-value opportunities to the Inside Salesperson or Sales Director.
• Maintain accurate sales activity and lead tracking within HubSpot.
• Identify recurring questions or complaints and coordinate with the Quality Control team for resolution and prevention.
• Audit and improve customer-facing content such as FAQs, product instructions, and troubleshooting materials.
• Collaborate with the Sales team to support lead follow-up, sample orders, and customer onboarding.
• Recommend and implement enhancements in HubSpot to streamline communication and sales processes.
• Handle administrative tasks including scanning, supply ordering, basic research, and filing.
• Support reporting needs and keep CRM records accurate and up to date.