Customer Experience: SEIS Associate at SeedLegals

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

38000.0

Posted On

21 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Tax Incentives, Company Law, Startup Finance, Operational Thinking, Process Improvement, Communication Skills, Customer Support, Collaboration, Content Development, Training Materials, Product Development, CRM, Legal Knowledge, Attention To Detail, Problem Solving

Industry

Legal Services

Description

About SeedLegals Interested in exploring the world of legaltech? Join our diverse team at SeedLegals and provide high quality support to some of the UK’s most exciting startup founders! SeedLegals is the leading provider of automated legal solutions for startups in the UK, France, and Ireland. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We've revolutionised early-stage fundraising, team reward systems, and business scalability since our inception in 2016. With over 60,000 companies served and startups raising over £2 billion on our platform, we've become a driving force in the industry. Our values are key to our success here at SeedLegals: We invest and trust in each other; We are committed to a growth mindset; We embrace diversity and cultivate inclusion; We are driven by customer success. The Role As an SEIS Associate, you’ll be at the heart of how SeedLegals helps startups secure their Advance Assurance applications to attract investors and give them the generous SEIS/EIS tax breaks many investors look for. Our team completes more SEIS/EIS Advance Assurance applications than any other organisation in the UK. You’ll work directly with founders to guide them through application process and HMRC requirements but your impact doesn't stop there. You’ll also play a hands-on role in building and improving the systems that power the experience: Refining our customer pipelines and workflows in our CRM (Hubspot) Creating scalable processes and playbooks Feeding directly into our product development by sharing insights, testing features, and shaping new tools Collaborating cross-functionally with Sales, Legal and Engineering to make complex things feel simple for customers This is a role for someone who loves combining customer empathy with operational thinking - someone who thrives in a fast paced, collaborative environment and enjoys making things work better at scale. You’ll help us not just support startups, but scale the platform that powers them. What You’ll Be Doing Guiding customers through the completion and submission of Advance Assurance applications Supporting clients with SEIS/EIS questions and assisting with correspondence from/to HMRC Providing responsive, accurate support through HubSpot live chat, email, and Gmeet Delivering outstanding customer experience that is compliant, efficient, and founder-friendly Working cross-functionally with our CX, Legal, Sales, and Product teams to improve workflows and build better tools Helping develop content and training materials to scale our support across a growing customer base Providing feedback to shape the Advance Assurance product and support ongoing improvements Your annual starting salary would be between £33,000 - £38,000 depending on your experience. A background in law, accountancy, compliance or tax Demonstrable experience in tax incentives, VCM guidelines, company law, or startup finance. Previous exposure to SEIS/EIS roles is a plus A strong interest in working at the intersection of law, finance, and technology - and are excited by the fast pace of startup life Process-driven and highly organised, quick to spot ways to improve efficiency or fix pain points Excellent written and verbal communication skills and candidates who thrive when helping others Experience assisting customers through complex processes. Experience working with founders, early-stage startups or with SaaS businesses is a big plus Motivated by both individual ownership and team success This role is based in the UK. Successful candidates must have the right to work in the UK, as this role is not eligible for current or future visa sponsorship Private healthcare, life, and group critical illness insurance 25 days annual leave, plus bank holidays and your birthday off Buy and sell annual leave options 3 volunteer days per year Share options after one year in the company Pension Hybrid working policy, and a £250 work-from-home allowance. Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship Cycle to work scheme Annual learning & development budget Access to Happl - integrated benefit and rewards platform Free lunch in the office once a week Interview Process Apply online 30 min video call with a member of the team + small written task 1hr long interview with a manager & member of the team 30 min chat with the Head of Customer Experience 30 min chat with the CEO We love that many candidates are embracing AI to support their applications. However, we’ve found that this often makes applications very similar to one another, which can limit your ability to stand out. We encourage you to personalise your application so your unique voice and experiences come through.

Responsibilities

As an SEIS Associate, you will guide customers through Advance Assurance applications and support them with SEIS/EIS questions. You will also collaborate with various teams to improve workflows and enhance customer experience.