Customer Experience & Social Media Coordinator at Memorial Estates Inc.

Taylorsville, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Event coordination, Social media management, Catering logistics, Time management, Communication, Problem-solving, Attention to detail, Content creation, Organization, Interpersonal skills, Empathy

Industry

Individual and Family Services

Description

Description We are seeking a compassionate, detail-oriented Customer Experience & Social Media Coordinator to oversee and execute personalized Memorial Experiences for the families we serve. This role is essential in creating meaningful, seamless experiences by coordinating all aspects of the family experience, including receptions and catering, and digital communication. The ideal candidate is organized, creative, and passionate about delivering exceptional customer service during sensitive and important moments. This is a unique opportunity to make a meaningful impact by helping families create memorable and personalized experiences to honor their loved ones. You will play a key role in ensuring every detail is handled with care, respect, and excellence. Memorial Experience Coordination Plan, coordinate, and execute personalized Memorial Experiences that reflect each family’s wishes Serve as a primary point of contact for funeral directors and FSA’s throughout the planning and service process of the Memorial Experience Ensure all details are organized, communicated, and executed with accuracy and care Hospitality & Reception Coordination Manage all catering and reception logistics, including ordering, setup, and breakdown Ensure reception areas are clean, welcoming, and thoughtfully arranged Coordinate with vendors and internal teams to ensure timely and quality service Maintain inventory and supplies related to hospitality and receptions Digital Communication & Social Media Create, schedule, and manage social media content across platforms (e.g.,Facebook, Instagram) Share meaningful content that highlights services, community involvement, and memorial offerings Respond to messages and comments in a timely, professional manner Collaborate with leadership to ensure messaging aligns with brand voice and values Requirements Qualifications & Skills: Maintain a high level of organization, attention to detail, and professionalism Strong interpersonal and customer service skills with a compassionate, empathetic approach Excellent organizational and time management abilities Ability to manage multiple priorities in a fast-paced environment Experience in hospitality, service coordination, or customer care preferred Experience with catering coordination and setup is a plus Proficiency in social media platforms and basic content creation Strong written and verbal communication skills Detail-oriented with strong problem-solving abilities Ability to work flexible hours, including evenings and weekends as needed Preferred Attributes: Creative mindset with an eye for presentation and storytelling Ability to remain calm and supportive in emotionally sensitive situations Team-oriented with a proactive, solution-focused attitude

Responsibilities

The coordinator will plan and execute personalized memorial experiences, including managing catering and reception logistics. Additionally, they will oversee social media content and maintain professional communication with families and internal teams.