Adecco is currently recruiting for a customer experience representative for a 1-Month contract with a possibility of extension or a permanent placement with our client in Vars, ON.

THE CUSTOMER EXPERIENCE REPRESENTATIVE (CXR) MUST THE FOLLOWING MANDATORY CRITERIA:

• Excellent interpersonal skills with a strong focus on delivering an exceptional customer experience.
• Strong communication and listening abilities to effectively manage customer interactions.
• Knowledge of customer service principles, practices, and relevant computer applications (Office 365, ERP, CRM).
• Solid data entry and administrative skills with attention to detail and accuracy.
• Proven ability to multi-task, prioritize, and handle stress in a fast-paced environment.
• Problem-solving capabilities and the initiative to be a self-starter.
• Flexibility to adapt to changing priorities and customer needs.
• Full professional proficiency in both English and French is an asset.
• Strong customer service acumen with a results-driven mindset.
• Proficiency in managing customer accounts, sales processes, and clerical duties.
• Understanding of credit and financial processes.
• Proficiency in modern communication tools and software systems.
• Ability to work both independently and as part of a collaborative team.

• Open and manage customer accounts by recording and maintaining accurate account information.
• Respond to a high volume of customer inquiries across multiple channels, meeting an 85% Service Level.
• Obtain and evaluate relevant information to handle customer inquiries, orders, and complaints with speed and professionalism.
• Direct or escalate requests and unresolved issues to the appropriate resource for prompt resolution.
• Identify opportunities to increase revenue through inside sales initiatives.
• Perform customer and credit verifications, including using tools like Equifax, and handle credit card pre-authorizations.
• Maintain accurate records of customer interactions and transactions, ensuring transparency and accountability.
• Collaborate with internal departments to ensure smooth service delivery.
• Other duties as assigned to support branch and customer service operations.